Listening is more important than talking.
Respond calmly; do not panic. Most disclosures are not emergencies.
Be patient; give your full attention allowing them time to tell you what happened.
Do not interrupt or voice any opinions.
In New York State, you only need reasonable suspicion, not absolute certainty, that abuse or neglect has occurred.
Maintain confidential records of all contacts and both verbal and written correspondence.
Do not confront the alleged offender.
Refrain from informing the parent(s) or guardian(s), as it may jeopardize the investigation or endanger the child, young person, or vulnerable adult.
If you need assistance with reporting to the authorities, consult a pastor, supervisor, or the Victim Assistance Coordinator at 315.470.1465. However, you do not need permission to make a report.